FAQ

All Prices are in Canadian Dollars.

Does Chibi Seimei do custom work?

Yes, I do custom work.

If yes, for how much and how long to be completed?

The price and date of completion is dependent on the complexity of the order and does not include shipping time. We will discuss the approximate time of completion per piece as we communicate during the design process.

Are all prices as is or negotiable?

All prices are nonnegotiable.

Does your product contain nickel?

Chibi Seimei Inc strives to work without nickel in it's precious metal components (i.e. sterling silver and .999 fine silver) and bronze artisan pieces are nickel free and lead free. However, I also create mixed media Steampunk, vintage and contemporary designs which use certain base metal components (i.e. silver tone clasps, coloured/dyed chains etc.) and source from suppliers such components that are nickel free and lead free. The description will indicate whether the components are sterling silver, fine silver, silver plated or base metal, as well as other components used in the design.

What happens if I receive a defective product?

You have 15 days to return the product unused, with sale receipt and original packaging. For repair or replacement of your choice of a similar product of the same value that is available in the store.

What kind of payment options are there for in store purchases?

I accept: PayPal and online Credit card payments.

*CUSTOM ORDERS are limited to payment by PayPal only.

IN STORE PURCHASES:

If I am not able to make a full payment on my recent purchase from your store; can I make a partial payment or instalments?

Only full payment at the time of purchase is accepted. You can however request to have the item on hold until full payment can be sent.

Can an item be placed on hold for me?

Absolutely! Just contact me to place the item you wish to put on hold, and I can put the item on hold for 5 business days only, and if the item is not paid for within 2 businesses days after the 5 business day has passed, then the item will become available to the public for purchase again.

How long do I have to make payment for my purchase in your shop?

The payment must be made upon time of purchase and or request to have the item placed on hold as stated above.

Do you offer layaway?

Only for custom orders.

What about taxes and extra fees?

The buyer are responsible for any additional fees that may occur. This includes but is not limited to, border fees, country tax, insuficient funds bank fee, etc.

Shipping Policy

How do you ship your items?

All purchases are shipped in a sturdy box, are well padded and sent with an automatic tracking number and Insurance to Canada, the USA and International destinations (see exceptions on Shipping page due to shipping restrictions).

International destination shipping fees will include insurance and tracking. Extra fees such as customs, border tax etc. will be the responsibility of the customer.

A message will be sent to you to inform you that your purchase has been sent and a link to the Canada Post or Courier website tracking page is included in the message so you can easily check the progress of your purchase at anytime.

Can I have my purchase shipped to arrive sooner?

Yes, Chibi Seimei Inc. can ship your purchase through Canada Post via “Next A.M” to arrive the next weekday morning. Please contact me at katbelz@chibiseimei.com for a shipping cost estimate.

* Overnight shipping is available ONLY ON WEEKDAYS!

Do you ship internationally?

Yes, I can ship to any International destination with the following exception(s): Italy, Belgium, Sweden, Thailand, UK and Northern Ireland due to shipping restrictions from these destinations.

That’s a steep shipping fee, why is it so high?

The shipping fee pays for a tracking number and insurance. It is the most accurate flat rate available and is not inflated. I believe in fair shipping costs and do my best to offer a reasonable shipping fee for each item.

Can you ship it any cheaper?

Cheaper shipping options does not include tracking number and insurance, this means that No TRACKING NUMBER can be provided. This will also make the SALE FINAL and there can be NO REFUND. 

Please message me for a cheaper shipping cost.

Unexpected events may occur that can delay a package from being delivered on time. When making a purchase, please consider the possibility that the item may be delayed for reasons outside my influence.

How much does shipping to the USA cost?

Shipping can but is not limited to costing between $5-150.00 USD.

How long does shipping to the USA take?

All USA shipments(less than 1 kg) could arrive between 1 and 14 business days after payment has been made in full and cleared.

PLEASE NOTE: Time line approximations are dependent upon destination, location and weight of the product after packaging. All shipping timeliness and estimates are not guaranteed.

How much does shipping within Canada cost?

Shipping can but is not limited to costing between $4-100.00 CDN

How long does shipping within Canada take?

All Canadian parcels could arrive within 1 to 14 business days after payment is made in full and cleared.

PLEASE NOTE: Time line approximations are dependent upon destination, location and weight of the product after packaging. All shipping timeliness and estimates are not guaranteed.

How much does it cost to ship to an International destination?

Shipping charges may be but are not limited cost between $10-200.00 USD

How long will it take for my International parcel to arrive?

All international shipments (under 2 kg) will arrive between 4 weeks and 3 months after payment is made in full and cleared.

PLEASE NOTE: Time line approximations are dependent upon destination, location and weight of the product after packaging. All shipping timelines and estimates are NOT GUARANTEED!.

Will the shipping fee change at anytime?

Sadly we are not in control of Canada Post, courier etc. All shipping estimates may be changed on short notice.

Do you ship the same day?

All items that are sold and paid in full are shipped within 1-3 business days. Any purchase(s) on a weekend will be shipped the following weekday.

Can I meet you somewhere locally to pick up my purchase?

I’d be happy to meet you at a convention I’m attending as a vendor/artist and drop off your purchase with you there but otherwise, I do local drop offs in the GTA area.

If my purchase is intended as a gift for someone else, can it be ship to them instead of me?

Absolutely yes! If a purchase is a gift, just let me know and I can ship an item to the 'giftee's' residence as well as custom gift wrap the item for no extra charge!

I received my parcel but I have to pay the postal office for it, why is that?

The extra fee may be one of the additional costs that may occur while the parcel was traveling. It is possible to, but is not limited to, a border tax, province tax, processing fee, etc.

*This fee is not paid by Chibi Seimei Inc it is the buyer’s responsibility to pay it."